I'm a regular customer. The lady who picked up the call took 5 minutes to take my order. She called half an hour later saying she can't deliver to me because she got my address wrong. I live 750m from the restaurant. It took her another half an hour and 3 more calls to find me. If this was a chain, I would've canceled the order. After taking more than an hour she complained that I didn't tip enough. I will stay away from this restaurant, or at least this lady, for the next while.